Order Processing Time
All our orders are processed and shipped out within 2-5 business days.
After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.
Please allow 12 to 24 hours for the tracking information to update.
Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.
Shipping Methods, Costs, and Delivery Times
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.
We provide several shipping options:
- Free Shipping for Orders over $150
- Standard/Flat Rate Shipping by USPS, FEDEX, UPS or DHL
- Express Shipping by USPS, FEDEX, UPS or DHL
Our shipping methods and delivery times per region are represented by the following table:
| Country or Region | Standard/Flat Rate | Express (Business days) |
| USA | 7-9 Business days | 3-5 Business days |
| Canada | 8-10 Business days | 5-7 Business days |
| Europe | 12-14 Business days | 7-9 Business days |
| Australia | 12-14 Business days | 6-8 Business days |
Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.
Packages Damaged, Lost, or Missing While in Transit
If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.
Customer Service
For questions, support, problems, or warranty claims, please contact us by email at support@horsedigs.com.
